Why Outsource? Simply to increase your bottom line!

Reduced Actual Costs

  • Lower Salary Costs
  • Lower Office Space Costs 
  • Lower Local Taxes 
  • Lower Energy Costs and lower overheads 

Reduced Organizational Costs

  • Current staff stays focused 
  • No need to hire additional staff 
  • Better use of your current office space 
  • No need for office expansion 
  • No additional administrative costs 

Competitive Advantage

  • Meet or exceed your competitors support 
  • Scalability to meet or exceed the competitions practices and product demand 
  • Ensures overall competitive product experience 

Controllable and contained costs 

  • Regular reporting to analyze customer experience and costs
  • Trend Analysis for forward looking support projections

Reduced actual costs - Customer Support Service is located in the very affordable area of St. Louis, Missouri. We were specifically located in St. Louis after performing an extensive cost analysis to determine the best area to establish an affordable Technical Support office and Customer Interaction Center. With the lower cost of living and low facility costs, the St. Louis area has already attracted large companies such as Intel, Gateway, AOL, Sprint PCS, Voice Stream Wireless, Victoria's Secret and many others to establish their support operations here. We pass our savings in salaries, taxes, energy, and office space to our clients without sacrificing any quality whatsoever.

Reduced organizational costs - Outsourcing enables your company to focus on its core competency and mission. Office space is a valuable commodity that can be used to extend product development, marketing, sales, or other revenue generating departments rather than allocating this valuable space towards establishing or expanding your support department. It also takes management and human resources to establish processes, staff for daily supervision, benefits, etc. When you outsource to Customer Support Service we handle all of these items, enabling you to keep your core departments and personnel focused on their key functions.

Competition - It is important for companies competing in todays technology marketplace to provide equal or superior support to that of your competitors. Customer Support Service has the ability to quickly customize our staff to meet your growing support needs, ensuring that your customers calls, e-mails, or chat requests are being answered quickly, efficiently and professionally.

Controllable and Contained Costs - When outsourcing, your costs are both controllable and contained. Customer Support Service provides you with reports so you can see how quickly your customers messages are being answered and to what degree of accuracy as well. We can work with your sales and marketing departments to provide forward looking trend analysis reports to ensure any projected sales peaks do not become support issues.

  • Customer Support Services

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help

  • Clinical Research Trials Services

    Sites Selection, Quality Audits, SAEs Follow up

  • IT Outsourcing

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help

  • Customer Support Services

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help

  • Clinical Research Trials Services

    Sites Selection, Quality Audits, SAEs Follow up

  • IT Outsourcing

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help

  • Customer Support Services

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help

  • Clinical Research Trials Services

    Sites Selection, Quality Audits, SAEs Follow up

  • IT Outsourcing

    Products Technical and Support Services - By Phone, E-mail, Online and Live Help